As noted in my previous post, the other day when I was having epic problems trying to figure out how to post a Jing video to wordpress.com and I tweeted about my problem. Dave, a lovely Education Evangelist (I so want that job title!) from TechSmith Corporation answered my call for help via Twitter. We exchanged a few emails back and forth and Dave was extremely helpful although he and I were unable to solve my problem. I solved my problem by the help of lovely people in the wordpress forum (see post below) and then passed on the info on to Dave. Subsequently Dave was able to upgrade my free Jing account to a pro account, for free, and then wrote a blog post about my solution!
This experience has confirmed my belief in Twitter as an excellent medium for social networking and knowledge sharing! Also what excellent customer service I got from Jing! Other companies could sure learn a thing or two from my experience!